The college’s aim is to set out a procedure in relation to the Education (Independent School Standards) (England) Regulations 2010 for resolving parental concerns and complaints in that it:


  • encourages resolution of problems by informal means wherever possible;
  • is easily accessible and publicised;
  • is simple to understand and use;
  • is impartial;
  • is non-adversarial;
  • allows swift handling with established time limits for action and keeping people informed of the progress;
  • ensures a full and fair investigation by an independent person where necessary;
  • respects people’s desire for confidentiality;
  • addresses all the points at issue and provides an effective response and appropriate redress, where necessary; and
  • provides information to the school’s Senior Leadership Team so that services can be improved.


The document below sets out the procedure which should be followed:



Our responsibility to safeguard and promote the welfare of young people is of paramount importance and we believe that safer students make more successful learners.

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